Customer Service & Administrative Executive - Jawa Timur
Join Central Mega Kencana as a Customer Service & Administrative Executive in Jawa Timur and play a pivotal role in driving sales and maintaining strong customer relationships. This position offers a dynamic environment where you will engage with customers, process transactions, and support the administrative needs of the team. With a competitive salary ranging from Rp 5,000,000 to Rp 8,000,000 per month, this is your chance to grow and excel in a customer-centric organization.
As a Customer Service & Administrative Executive, you will be the face of our company, ensuring that every customer interaction is positive and productive. You will handle inbound and outbound calls, manage customer inquiries, and process various transactions. Additionally, you will assist with administrative tasks such as data entry, document management, and scheduling. This role is perfect for someone looking to combine customer service skills with administrative expertise in a supportive and fast-paced setting.
📋 Tanggung Jawab Pekerjaan
- Provide exceptional customer service by handling inbound and outbound calls, emails, and chat inquiries.
- Process transactions and manage customer accounts using CRM software like Salesforce or HubSpot.
- Assist with administrative tasks such as data entry, document management, and scheduling.
- Maintain accurate and up-to-date customer records and files.
- Support the sales team by gathering and analyzing customer feedback and market trends.
- Collaborate with cross-functional teams to ensure smooth operations and customer satisfaction.
- Troubleshoot and resolve customer issues promptly and professionally.
- Stay updated with industry trends and best practices in customer service and administrative support.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 2 years of experience in customer service or administrative roles.
- Proficient in using Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience with CRM software such as Salesforce or HubSpot is a plus.
- Strong communication and interpersonal skills.
- Ability to work well under pressure and meet tight deadlines.
- Excellent organizational and problem-solving skills.
- Fluency in both written and spoken Indonesian.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang