Country Service Manager - After Sales (Carlcare)

Are you a seasoned After-Sales leader looking to make a significant impact with a global technology leader? Transsion, the powerhouse behind innovative mobile brands, is seeking a high-caliber Country Service Manager to oversee our Carlcare operations in Indonesia. In this pivotal role, you'll be responsible for managing and optimizing our after-sales service network, ensuring exceptional customer satisfaction and driving revenue growth. With Transsion's commitment to excellence and innovation, you'll have the opportunity to lead a dynamic team and contribute to our mission of delivering top-notch mobile solutions to our valued customers.

As a Country Service Manager, you'll be at the helm of our Carlcare operations in Indonesia, working closely with our regional and global teams to ensure seamless service delivery. You'll be responsible for setting service standards, managing service centers, and fostering a culture of continuous improvement. With your strategic vision and operational expertise, you'll play a crucial role in shaping the future of our after-sales service landscape.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize the Carlcare service network in Indonesia, ensuring high standards of service quality and customer satisfaction.
• Develop and implement service strategies to drive revenue growth and operational efficiency.
• Oversee the daily operations of service centers, including staff management, resource allocation, and performance monitoring.
• Foster a culture of continuous improvement by implementing best practices and leveraging data analytics.
• Collaborate with regional and global teams to ensure alignment with Transsion's strategic objectives and service standards.
• Monitor and report on service performance metrics, providing insights and recommendations for improvement.
• Ensure compliance with Transsion's policies, procedures, and industry regulations.
• Represent Transsion at industry events, conferences, and stakeholder meetings to build brand awareness and establish strategic partnerships.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Engineering, or a related field.
• Minimum of 10 years of experience in after-sales service management, with a proven track record of driving service excellence and revenue growth.
• Proven experience in managing and optimizing service networks, including service center operations, staff management, and performance monitoring.
• Strong strategic and operational skills, with the ability to develop and implement service strategies to achieve business objectives.
• Excellent communication and interpersonal skills, with the ability to build and manage relationships with internal and external stakeholders.
• Proficiency in English and Bahasa Indonesia, both written and spoken.
• Familiarity with mobile service standards and industry best practices.
• Certification in service management (e.g., ITIL, Lean Six Sigma) is a plus.

🛠️ Keahlian

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