Cafe Supervisor (Front of House) - Premium Hospitality Role in Bali

Are you a passionate hospitality professional looking to elevate your career in Bali's vibrant café scene? RecruitFirst is seeking a dynamic Cafe Supervisor (Front of House) to lead our team in delivering exceptional guest experiences across our premium locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This role is your chance to shape the future of our café operations, ensuring every guest leaves with a memorable and delightful experience.

In this role, you'll be the heart of our café, managing a team of passionate baristas and servers to create a seamless and efficient front-of-house operation. You'll oversee daily operations, train and develop your team, and ensure our café meets the highest standards of cleanliness, safety, and customer service. With your expertise, you'll help us maintain our reputation as a leading café destination in Bali.

📋 Tanggung Jawab Pekerjaan

• Manage and supervise front-of-house staff, including baristas and servers, to ensure high standards of service and customer satisfaction.
• Oversee daily café operations, including inventory management, cash handling, and POS system (Square or Toast) usage.
• Train and develop team members to enhance their skills and contribute to a positive work environment.
• Maintain a clean and safe café environment, adhering to health and safety regulations.
• Handle guest complaints and concerns professionally, ensuring resolution and customer satisfaction.
• Collaborate with the kitchen and back-of-house teams to ensure smooth operations and high-quality food and beverage service.
• Monitor and report sales performance, and contribute to the development of café strategies and initiatives.
• Ensure compliance with all local laws and regulations, including food safety and labor standards.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a front-of-house supervisory role in the hospitality industry.
• Proven experience in managing teams and driving customer service excellence.
• Strong knowledge of POS systems, such as Square or Toast, and inventory management software.
• Excellent communication and leadership skills, with the ability to motivate and inspire your team.
• Familiarity with food safety and health regulations is a plus.
• Ability to work in a fast-paced, high-energy environment with a focus on delivering exceptional guest experiences.
• Certification in hospitality management or a related field is a plus.
• Fluency in English is required; knowledge of Bahasa Indonesia is a plus.

🛠️ Keahlian

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