Customer Service Representative - Travel & Cable Account (BPO)

Join our dynamic team as a Customer Service Representative specializing in Travel & Cable Accounts! This is an exciting opportunity to work in a fast-paced BPO environment, providing top-tier support to global clients. Based in beautiful Bali, you’ll enjoy a vibrant work culture, stunning surroundings, and a chance to grow in a thriving industry. Private Advertiser is a leading BPO provider in Bali, known for its innovative solutions and commitment to employee development.

As a Customer Service Representative, you’ll be the first point of contact for our international clients, handling inquiries, resolving issues, and ensuring their satisfaction. You’ll work with a variety of tools, including CRM systems like Salesforce and Zendesk, and communication platforms like Slack and Microsoft Teams. This role is perfect for someone who thrives in a challenging yet rewarding environment.

If you’re passionate about customer service and eager to make a difference in a global context, we invite you to be part of our team in Bali. Join us and take the first step towards an exciting career in the BPO industry.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to international clients, ensuring their inquiries and concerns are addressed promptly and professionally.
• Handle travel and cable account-related issues, using your knowledge of these industries to offer accurate and helpful solutions.
• Manage customer data and interactions using CRM systems like Salesforce and Zendesk.
• Collaborate with team members and other departments to resolve complex issues and improve customer satisfaction.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Adhere to company policies and procedures, ensuring compliance with industry standards and regulations.
• Stay updated with the latest industry trends and best practices in customer service.
• Participate in team meetings and training sessions to continuously enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a BPO or similar environment.
• Proven ability to handle high-volume customer inquiries with a focus on accuracy and efficiency.
• Strong communication skills, both written and verbal, in English.
• Familiarity with CRM systems like Salesforce and Zendesk.
• Experience with communication platforms like Slack and Microsoft Teams.
• Knowledge of travel and cable industries, including common issues and solutions.
• Ability to work in a fast-paced, team-oriented environment.
• Willingness to travel and work in different locations across Bali.

🛠️ Keahlian

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