Cashier / Guest Relations Officer (GRO) - Hospitality & Tourism

Join Puri Group, a leading name in Indonesia’s hospitality and tourism industry, as a Cashier / Guest Relations Officer (GRO) in the vibrant heart of Jakarta Raya. This is a unique opportunity to combine your passion for customer service with the dynamic world of hospitality. As a Cashier / GRO, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable. You'll manage transactions using our in-house POS system, handle customer inquiries and complaints with professionalism, and contribute to a positive guest experience that aligns with our commitment to excellence. With a range of properties across Jakarta, including our flagship hotel and several reputable restaurants, you'll have the chance to work in a diverse and fast-paced environment.

Our ideal candidate will bring a minimum of 2 years of experience in a similar role, preferably within the hospitality industry. You'll need to be fluent in both English and Indonesian, with excellent communication and problem-solving skills. A genuine passion for customer service and a proactive attitude are essential, as is the ability to work well under pressure and manage multiple tasks simultaneously. If you're looking to take your career to the next level in a supportive and rewarding environment, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Manage all cash transactions and ensure accurate record-keeping using our in-house POS system.
• Provide exceptional guest service by greeting guests, addressing their needs, and resolving any issues or complaints professionally.
• Handle reservations, check-ins, and check-outs, ensuring a smooth and efficient process.
• Assist with inventory management and restocking of supplies as needed.
• Collaborate with the team to maintain a clean and organized workspace.
• Stay updated on industry trends and best practices to continuously improve guest service.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service or cashier role, preferably within the hospitality industry.
• Fluency in both English and Indonesian, with excellent written and verbal communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Proactive attitude and a genuine passion for customer service.
• Good knowledge of basic accounting principles and Microsoft Office Suite.
• Ability to maintain a professional demeanor and represent the company positively.
• Valid ID and the ability to pass a background check.

🛠️ Keahlian

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